FAQ

Supernet Heroes is the first social network that connects people around the world putting in contact those who need help with people who are willing to help apart from brands billing to collaborate. Through our online platform, whoever has requested and obtained help through the missions, will be able to buy products or services in the collaborating brands network with a smart coupon (Supercupon) or card (Supertcard) generated by the platform.

Supernet Heroes aims to connect people so they can change their lives. Through the platform missions, our superheroes will be able to request or provide help both to cover a need and to fulfill a dream.

Para empezar a formar parte de sólo tienes que registrate. Para ello debes indicarnos tu nombre, nick, una dirección de correo electrónico y una contraseña. Te enviaremos un correo de confirmación para que puedas crear tu perfil. 

To start being part of our community you just have to register. To do this you must indicate your name, nick, an email address and a password. We will send you a confirmation email so you can create your profile.

Click on Register as a Superbrand, create your password, a nickname and leave us your email address, company name and your activity. You will receive an email with some simple steps for the bank details validation  in which the platform will charge the payments when you buy some of our products.

Supernet Heroes is the only platform that allows you to know exactly what the donated money has been used for. Through the intelligent coupon and card system, when a purchase is made with a coupon, all the purchase participants will appear with this information: where, when, quantity and concept So that you are always sure that the help goes where it is really needed.

YES. It is totally free for both Superheroes and connected Super Brands.

The IRON, BRONZE, SILVER and GOLD tags are categories that are assigned to users based on the number of contributions they made to missions, and based on the missions they open on the platform. We are preparing a reward system based on  each superhero's cape  color.

To open a mission it is necessary to be registered on the platform. On your profile you will be able to open the missions you need, edit them, set the mission time, track achievements and manage the contributions received.

1 - Users who need help creating a mission (campaign) where they request what they need. Campaigns can be monetary, non-monetary or sponsored.

 

2 - To help, you only need to contribute to the mission that interests you the most. It could be money, products, or a bit of your precious time.

 

3 - Upon monetary objective mission completion, the platform will generate coupons or cards with which the beneficiary can directly buy products or services in the connected brands network.

 

4- The platform will immediately pay the connected brand the purchased value made with the coupon, once executing the exchange.

 

5- The platform will inform all participants of the purchase details (date, super brand, price ...). In this way, all the people who have contributed with money to a mission, can be sure that the money has been used where it was really needed.

No, the money raised is provided in SuperCupon or SuperCard. Our philosophy is to be one hundred percent transparent to generate the maximun level of trust that users of the platform need. Coupons and cards are the tools that allow us to have a complete purchase process traceability in our Superbrands network, offering all the transactions details  to the participants in the missions.

NO. The money collected will be received in a coupon or gift card, not in cash. Therefore we do not need bank account data or telephone numbers. This is a great advantage for all those superheroes who request help and do not have a telephone or a bank account to receive it.

Supernet Heroes allows you to open different types of missions depending on the objective you need to achieve. These can be monetary, non-monetary (products / services) or sponsorship. Everything will depend on the type of help you request, for example, for the shopping basket (monetary), for used school supplies (non-monetary) or to continue with your classes or monthly activities (sponsorship)

To contribute to a mission you must be registered on the platform. If the mission is monetary or sponsorship, you can contribute the amount you want by paying with a bank card. If the mission is not monetary, just indicate the material or service you want to donate. Once the mission reaches its end date, the mission manager will be able to receive the collected assets.

Yes 60 days. Research on user behavior in crowdfunding indicates that if a mission has not been covered in that period of time, it is rarely completed. For missions that require more time, we recommend that you divide your objective into several parts and use the LINKED MISSIONS option

If the mission has not been accomplished within the time established by the mission manager, Supernet Heroes allows you to extend it for a maximum of one more week (7 days) from the initial closing date. Only one extension per mission will be allowed.

Yes, but only if the mission has not received any contribution. If the mission has received contributions, you have to wait for the mission to reach the end date indicated by the mission manager when it was created.

In Supernet Heroes we know that everything adds up, so if your mission has not reached 100% of the objective, you can benefit from what has been achieved, once the mission has reached its end date. If your mission is monetary, a coupon is generated with the value reached. If it is of a non-monetary type, you can request the exchange of the collected goods.

Each time a coupon for one of the missions to which you have contributed is exchanged, the platform will send a notification to your email indicating that a coupon has been used, indicating the mission to which the coupon corresponds, the amount consumed and the SuperBrand in which it has been exchanged.

Supernet Heroes does not give cash to mission beneficiaries. Coupons and gift cards are the way we have for you to exchange the money collected on a mission for whatever you need. The purpose of each one is identical, only that depending on the Superbrand in which you want to make the purchase, you will need one or the other. This is due to operational issues. On our platform you can check if the Superbrand works with coupons or gift cards. 

Yes 30 days.

Yes, but it will vary depending on the Superbrand we select, it is usually more than 30 days. You can see the conditions of use of each Supercard in the Superbrands section.

SupernetHeroes has coupons and gift cards to exchange for the amount collected in the monetary and sponsorship missions, in the stores of the collaborating Superbrands. In no case will the cash be available to users of the platform nor can it be used in any of the associated stores.

To find out which stores collaborate with us and are available to exchange coupons or cards, you can consult the Supermarks section within the platform. If you want to know which are the closest to your neighborhood or where you are, then do so by enabling location permits. You will be able to see all the Super Brands that are around you.

Coupons and gift cards include a wide variety of products and services that you can purchase to achieve your goals. There are articles and services not allowed such as alcohol, tobacco, drugs, products with sexual content or violence, among others, since they are not part of the philosophy of our platform. All products, articles or goods that are not allowed are included in our Terms and Conditions policy.

Coupons are available immediately, the moment your mission has been 100% accomplished or the end date has been reached. In the case of super cards, as it has to be created by a collaborator, we can take up to 72 hours to send them to your email. Once received you can go to your selected Superbrand to redeem it immediately.

In principle, everything that is acquired through the exchange of a coupon or card has the right to change in case there is an inconvenience with it. The associated Superbrand will be responsible for the exchange for another item of the same category or value, but never for the cash refund of the amount exchanged.

Supercoupons and supercards are not cumulative. Each monetary or sponsorship mission has a target amount defined by the mission manager and that amount will be the amount for which the coupon or card is generated.

Yes, super coupons and cards can be redeemed in several different stores and as many times as necessary until the available balance is exhausted.

Superbrands are companies connected to our platform so that you can buy their products or services with Supercoupons or Supercards. Every brand is welcome, large or small, local or global, established as a natural person (self-employed) or as a company, physical or online store. We want to connect every company and brand that wants to join the platform so that by giving access to their products and services they can make the lives of many people better.

In your bank account, with the periodicity that you indicate us.

Click on Register as a Superbrand, create your password, a nickname and leave us your email address, company name and your activity. You will receive an email with some simple steps for the validation of your bank details in which the platform will make the payments when you buy your products.

If you know any store, business, company, freelancer, brand ... that you would like us to register on our platform as Superbrand, you can leave us all the information you know about them, entering your profile, in the PROPOSE section SUPERBRAND and our team will contact you to tell you about Supernet Heroes and the advantages of being part of our Superbrands.

Becoming a Superbrand gives you the opportunity to be part of a truly social and supportive initiative that only brings advantages for your brand. From the first moment it will allow you to make yourself known through advertising on our portal, your customers and your income will increase and it will position you as a solidary business that helps those who really need it.

You do not have to pay anything. The money collected in the  platform missions will be invested in paying in full for your products or services. With our coupons and cards system, for immediate payment, payments will always be in full.

The user will arrive at your store with a coupon or card, in digital or paper format. In the case of being a coupon, the user will have a numerical code that will be provided at the payment state and you simply have to access the profile of your Superbrand on our platform and enter the code and the amount consumed for its exchange. of a gift card, all you have to do is scan the barcode associated with it. Our platform will ensure that you receive the full exchange amount.